Shipping Policy

Order Processing Time

Every CHEZBABY headcover is custom-made to order. Because we craft each piece individually based on your design specifications, please allow:
Production time: 1–2 weeks (7–14 business days)
This includes:Design review and digital proof preparation.
Embroidery digitization (for logos, pet portraits, or custom text).
Material selection and cutting.Crafting, stitching, and quality inspection.

Important: Production time begins after you have approved your digital proof. If we don't receive your approval within 5 business days of sending the proof, production may be delayed until we hear back from you.

Shipping Options & Delivery Times

Region: United States
Standard Shipping: 10-15 Days($5 per order, Free above $100)
Expedited Shipping:3-5 Days($30 per order)

Region: Canada
Standard Shipping: 10-15 Days($5 per order, Free above $100)
Expedited Shipping:3-5 Days($30 per order)

Region: Australia / New Zealand
Standard Shipping: 10-15 Days($5 per order, Free above $100)
Expedited Shipping:3-5 Days($30 per order)

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

A tracking number

A link to track your package in real time

You can also track your order at any time by logging into your CHEZBABY account (if you created one at checkout) or by contacting us directly at support@chezbabygolf.com

Lost, Damaged, or Delayed Packages

We take great care in packaging every headcover to ensure it arrives safely. However, once the package is in the hands of the carrier, we rely on their service. Here's what we can do:

Issue	What We'll Do
Package marked as delivered but not received	Contact us within 48 hours. We'll open a trace with the carrier. Please check with neighbors and your local post office first.
Package lost in transit	We'll file a claim on your behalf. Once confirmed lost, we'll offer a replacement or a full refund.
Package damaged in transit	Take photos of the box and the damaged headcover within 48 hours of delivery. Email them to us and we'll arrange a replacement at no charge.
Shipping delay	If your package is significantly delayed beyond the estimated timeframe, contact us and we'll investigate with the carrier.

Please note: We cannot be held responsible for delays caused by weather, customs clearance, carrier backlogs, or other circumstances beyond our control.

Address Changes

If you need to change your shipping address after placing an order, contact us immediately at support@chezbabygolf.com

If your order has not yet entered production, we can update the address at no charge.

If your order is already in production, we will do our best to accommodate the change, but we cannot guarantee it.

If your order has already shipped, we cannot change the delivery address. You would need to contact the carrier directly with your tracking number to request a redirect (additional fees may apply).

Shipping on Returns & Exchanges

For our full return and exchange policy, please refer to our Return Policy page

Briefly:

Defective or incorrect orders (our fault): We will cover return shipping and send you a replacement at no extra cost.

Change-of-mind returns: Because each headcover is custom-made, we generally cannot accept returns unless the order has not yet entered production. Please contact us within 24 hours of placing your order if you wish to cancel or modify it.